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Kuda Soft Pos: What is it, Features & How to use it

Kuda Soft Pos: What is it, Features & How to use it

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In today’s digital age, the use of point-of-sale (POS) systems has become an essential part of any business. Kuda Soft POS is a popular POS solution that is gaining traction in the market due to its advanced features and user-friendly interface. This article provides an introduction to Kuda Soft POS, including information about the company that owns it, as well as its key features and how to use it.

Company Owns Kuda Soft POS

Kuda Soft POS is developed and owned by Kuda Technologies, a leading IT solutions provider based in India. The company has been in operation since 2007 and has a strong presence in various industries, including retail, hospitality, healthcare, and education. Kuda Technologies is known for its innovative products and services, which are designed to help businesses streamline their operations and enhance customer experiences.

Features of Kuda Soft POS Machine

  1. Multi-currency Support: Kuda Soft POS supports multiple currencies, making it an ideal choice for businesses that operate in multiple countries or regions. This feature helps reduce transaction costs and simplifies accounting processes.
  2. Barcode Scanning: The POS machine comes equipped with a barcode scanner that allows businesses to quickly and accurately scan barcodes for products, reducing the chances of errors and improving efficiency.
  3. Customer Loyalty Program: Kuda Soft POS offers a customer loyalty program that allows businesses to reward their regular customers with discounts, vouchers, and other benefits. This feature helps build customer loyalty and repeat business.
  4. Real-time Inventory Management: The POS machine allows businesses to manage their inventory in real-time, ensuring that they always have enough stock on hand to meet customer demand. This feature helps prevent stockouts and overstocking, reducing waste and improving profitability.
  5. Multiple Payment Options: Kuda Soft POS supports a wide range of payment options, including cash, debit/credit cards, mobile wallets, and digital currencies like Bitcoin and Ethereum. This feature helps businesses cater to their customers’ preferred payment methods and reduces the need for additional hardware or software integrations.
  6. Cloud-based Solution: Kuda Soft POS is a cloud-based solution that allows businesses to access their data from anywhere with an internet connection. This feature helps businesses manage their operations remotely and reduces the need for on-premise servers and maintenance costs.
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How to use Kuda soft POS machine

The Kuda soft POS machine is a modern and convenient way for businesses to accept payments. This device is designed to be user-friendly and efficient, making it a popular choice for small and medium-sized enterprises.

Step 1: Unpacking and Setup

When you receive your Kuda soft POS machine, ensure that all the components are present. The package should contain the following items: the POS device, a power adapter, a USB cable, and an instruction manual.

To set up your device, follow these steps:

  1. Connect the power adapter to the device and plug it into a power source.
  2. Connect the USB cable to your computer and the device.
  3. Switch on the device by pressing and holding the power button until the screen lights up.
  4. Follow the on-screen instructions to complete the setup process. This may include connecting to Wi-Fi, setting up your business information, and configuring your payment options.

Step 2: Accepting Payments

Once your device is set up, you’re ready to start accepting payments. Here’s how:

  1. Power on your device by pressing and holding the power button until the screen lights up.
  2. Swipe or insert a card into the card reader slot at the top of the device. The card details will be automatically read by the machine.
  3. The device will prompt you to enter the amount due for payment. Use the number keys to input the amount and press ‘OK’ when done.
  4. If necessary, add a tip or discount by pressing ‘Add Tip’ or ‘Add Discount’ respectively.
  5. Confirm the transaction by pressing ‘Confirm’. The customer will be prompted to sign or enter their PIN (depending on their preference).
  6. Once payment is confirmed, you’ll receive a receipt with details of the transaction, which you can print or email to your customer (if they prefer).
  7. If you need to make any adjustments or refunds, follow these steps: press ‘Menu’, select ‘Adjustment’, input the amount of adjustment or refund required, and confirm with ‘OK’.
  8. To close your shift or day, press ‘Menu’, select ‘Close Shift’, input your password (if required), and confirm with ‘OK’. You’ll receive a summary of your transactions for the day or shift, which you can print or email for your records.
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Step 3: Troubleshooting Common Issues

In case you encounter any issues while using your Kuda soft POS machine, here are some troubleshooting tips:

  1. Card not being read: Ensure that the card is inserted correctly into the card reader slot at the top of the device. If necessary, clean the card reader with a soft cloth to remove any dirt or debris that may be preventing proper contact between the card and reader.
  2. Device not connecting to Wi-Fi: Ensure that your Wi-Fi network is active and within range of your device. If necessary, check your Wi-Fi settings to ensure that your device is connected to the correct network (SSID). You may also need to reset your Wi-Fi network if it has been disconnected for an extended period of time (e.g., overnight). To reset your Wi-Fi network, press ‘Menu’, select ‘Settings’, select ‘Network’, select ‘Wi-Fi’, select ‘Forget Network’, input your Wi-Fi network name (SSID), input your Wi-Fi password (if required), and confirm with ‘OK’. Your device should now be connected to your Wi-Fi network automatically when it is within range of your network in future transactions.
  3. Device not responding: If your device seems unresponsive or frozen, try restarting it by pressing and holding the power button until it turns off completely (about 10 seconds). Then press and hold the power button again until it turns back on (about 5 seconds). This should resolve any issues with sluggish performance or freezing screens on your device.
  4. Error messages during transactions: If you encounter any error messages during transactions (e.g., “Card declined”, “Insufficient funds”, “Invalid card”), ensure that you have entered all necessary information correctly (e.g., correct amount due for payment) and that there are sufficient funds available in the customer’s account (or that they have sufficient credit limit available if they are using a credit card). You may also need to check that there are no issues with connectivity between your device and Kuda’s servers (either by checking your Wi-Fi connection or by contacting Kuda’s support team if you are experiencing persistent connectivity issues).
  5. Receipt not printing/emailing: Ensure that you have selected either ‘Print’ or ‘Email’ as appropriate when prompted after completing a transaction (depending on whether you want to print a physical receipt or send an electronic receipt via email). You may also need to check that there are sufficient rolls of paper in your printer tray (if using a physical printer) or that there are sufficient credits in your email account (if using an electronic receipt system). If necessary, contact Kuda’s support team for assistance in resolving any issues with printing/emailing receipts from your device.
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FAQs

1. What is Kuda’s soft POS machine, and how does it work?

Kuda’s soft POS machine is a digital payment solution that enables merchants to accept payments using their smartphones or tablets. It is a mobile app that can be downloaded from the Google Play Store or Apple App Store. The app is compatible with most Android and iOS devices, making it convenient for merchants to use.

Here’s how it works:

  1. a) Merchants download the Kuda soft POS app and sign up for an account. They are required to provide their business details, including their name, address, and bank account information.
  2. b) Once registered, merchants can log in to the app and set up their payment options. They can choose to accept payments via debit cards, credit cards, or mobile wallets like Flutterwave, Paystack, and Quickteller.
  3. c) When a customer makes a purchase, the merchant opens the app and scans the customer’s card using their device’s camera or enters the card details manually. The app then processes the transaction and deducts the amount from the customer’s account.
  4. d) The merchant receives an instant notification of the successful transaction, along with a receipt that they can email or SMS to the customer. The customer also receives a receipt via email or SMS.
  5. e) Merchants can view their transaction history, including sales, refunds, and charges, through the app’s dashboard. They can also generate reports and export them in various formats for accounting purposes.

2. How secure is Kuda’s soft POS? Is my data safe?

Kuda’s soft POS machine uses advanced security measures to protect both merchants’ and customers’ data. Here are some of the security features:

  1. a) Tokenization: Kuda uses tokenization technology to replace sensitive card data with unique tokens. This ensures that card details are not stored on merchants’ devices or servers, reducing the risk of data breaches.
  2. b) Encryption: All data transmitted between merchants’ devices and Kuda’s servers is encrypted using industry-standard encryption algorithms like AES-256. This ensures that data cannot be intercepted or read by unauthorized parties.

Conclusion

Kuda Soft POS is a comprehensive POS solution that offers a range of advanced features to help businesses streamline their operations and enhance customer experiences. With multi-currency support, barcode scanning, real-time inventory management, multiple payment options, customer loyalty programs, and cloud-based accessibility.

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