Opay, Nigeria’s leading Digital banking and payment platform, strives to provide impeccable customer service to give customers the best possible experience. Customer service is an integral part of Opay’s operations and the company places great importance on high-quality customer support.
Opay customer service function:
To ensure customers have the best possible experience, Opay customer service performs six essential functions:
- Complaint resolution: Opay takes customer complaints very seriously and their customer service team is always ready to resolve any issues that may arise with customers.
- Account management: User account management is an important aspect of Opay customer service. They ensure that user accounts are updated and secure.
- Customer support: Whenever customers have questions or request clarification on any aspect of the service, Opay’s customer service team provides accurate and timely responses.
- Product support: Opay Customer Service is also responsible for providing support on any services offered by the platform.
- Transaction support: In case of transaction issues or if customers need assistance resolving transfer-related issues, Opay’s customer service team is ready to assist.
When to seek help from Opay customer service:
Opay customer service is available to help users with any challenges they may encounter while using their services. Here are some situations where you may want to contact customer service:
- Account-related queries: For issues related to account creation, account verification, and account management.
- Transaction issues: For challenges encountered when making transactions, e.g. transfers, bill payments, etc.
- Technical issues: If you experience any technical issues while using the Opay app or website.
- Payment dispute: In the event of a payment dispute, Opay’s customer service team is ready to assist you.
- Complain: Opay takes user complaints very seriously and their customer service team is trained to handle and resolve any complaints that may arise.
- Feedback: Opay welcomes user feedback, whether positive or negative, as it helps them continuously improve their services.
Opay’s customer service plays an important role in ensuring user satisfaction. Whenever users need help, they only need to call, email, or chat with Opay’s customer service team to get quick and effective support.
Opay customer care: phone number, WhatsApp number, Email Address, and Opay Contact Address.
Opay Customer service phone number:
Below are Opay customer care phone numbers
- 0700 888 8328,
How to contact Opay customer service by phone:
Dial Opay’s customer care phone number:
The first step to contact Opay customer service is to dial their phone number. The phone number can be found in this article, on their official website, and in the app.
Advantages of contacting Opay customer care by phone:
- Immediate response: When you call Opay customer service via their phone number, you will receive an immediate response. Unlike other channels where you have to wait for hours or even days to get a response, you will get a quick response by calling the phone number.
- Personal interaction: Calling Opay customer service allows you to speak directly to a customer service representative. This way, you can explain your problem or ask a question in detail and get an immediate response.
- Effective conflict resolution: When you encounter a problem that requires conflict resolution, calling Opay customer service is an effective way to resolve it immediately.
Disadvantages of contacting Opay customer care by phone:
- Inconvenience: Depending on where you live, calling Opay customer service via phone number may be inconvenient. You may need to stop whatever you’re doing or use up all your airtime.
- Language barrier: If you are not fluent in English, you may encounter significant challenges in communicating with customer service representatives.
- Long waiting time: Depending on the number of calls customer service receives, you may have to wait a bit before connecting with a representative.
Opay customer service WhatsApp number
If you want to contact Opay through WhatsApp chat here is their WhatsApp number.
- Opay WhatsApp number: +2349165998936
How to contact Opay WhatsApp number:
- Step 1: Save Opay WhatsApp number: To start using the Opay WhatsApp number, you need to save +2349165998936 in your contacts. Make sure to save it under a recognizable name, such as “Opay Customer Care” or “Opay Support” for easy identification.
- Step 2: Send Message: Open your WhatsApp chat and find the saved number. Once you locate it, send a message detailing your problem or complaint. You can include screenshots or any other relevant information to help the customer service representative better understand the issue.
- Step 3: Waiting for response: After sending your message, you’ll receive an automatic response confirming that your message was received. A customer service representative will then review your message and respond with a solution or clarification to resolve your issue.
Benefits of contacting Opay customer service via WhatsApp number:
- Fast and convenient: Contacting Opay customer service via WhatsApp is faster and more convenient than dialing a phone number or visiting a physical office. You can send a message any time of day, from anywhere, and receive a response within a reasonable amount of time.
- Personal service: Customer service representatives on WhatsApp will handle your issue individually, providing you with personal attention and solutions tailored to your individual needs.
- Record conversation: The conversations you have with customer service representatives via WhatsApp will be saved on your phone, making it easy for you to reference later if there are any discrepancies.
Disadvantages of contacting Opay customer care via WhatsApp number:
- Limited solutions: WhatsApp customer service may not be able to resolve some complex issues that require physical presence or special attention.
- Network problems: Poor network or Internet connection can hinder communication and slow responses from customer service representatives.
Opay Customer Service Email Address
Here is Opay email address if you want to contact them through email address.
How to contact Opay via email address
- Compose your email: To contact their customer service, you will need to write an email detailing the nature of your request or problem. Your email should be clear, concise, and well-written. Make sure to include all relevant information such as your account details to help them process your request quickly.
- Send Your Email To Opay: After composing the email, you will need to send it to Opay’s customer service email address. The customer service email address is firstname.lastname@example.org. Remember to double-check the email address you are sending from before hitting the send button.
Benefits of contacting Opay customer service via email address
- Convenience: Contacting Opay customer service via email is very convenient. You can send your email any time of the day and they will reply to you as soon as possible.
- Detailed answer: When you contact them via email, you can provide detailed information about your problem or request. This allows them to give more detailed and accurate feedback.
- Written conversation: Email communication provides a written record of all your customer service interactions. This makes it easier for you to keep track of your conversations with them.
Disadvantages of contacting Opay customer service via email address
- Slow response: Receiving a response via email may take longer than contacting customer service by phone or live chat.
- Lack of personal touch: When you send an email, it can lack the personal touch that talking to someone on the phone or chatting in person provides.
Opay Contact Address
If you want to visit Opay’s physical office to rectify your issues, here is their contact address.
Opay Office Locations in Nigeria
Lagos HQ: Alexander House, Otunba Jobi Fele Way, Ikeja, Lagos, Nigeria.
Customer Service Centers: 103 Allen Avenue, Mosesola House Ikeja, 78B Lagos Road Ikorodu,4th Avenue A Close, Festac Town, Festac.
Abuja office: No 34/36 Okotie Eboh Street Utako District.
Abeokuta, Ogun Opay office: Dolly House Opposite Laroy Hotel, Abiola Way
Ibadan, Oyo Opay office: Anjola Building Opposite Oando Filling Station, Iyana Cele Bus Stop, Along Sango Road, Mokola.
Osogbo, Osun Opay office: Opposite Technical Beside Arowolo Filling Station.
Jos, Plateau Opay office: Thilda’s Center, Shop 12 Opposite GIG Logistics Dadin Kowa 3rd Gate.
Kaduna Opay office: Asd City Mall Katsina Road By Independent Way.
Kano Opay office: Amana Plaza Second Floor beside Shoprite Zoo Road.
You can also contact Opay via any of their verified social media pages.
FAQs on Opay customer care: phone number, WhatsApp number, Email Address and Opay Contact Address
How can I contact Opay customer service?
You can contact Opay customer service by phone by dialing 0700 888 8328 or WhatsApp by text to +2349165998936. You can also email email@example.com or visit their office at D Wing, Plot 10C, Admiralty Way, Lekki Phase 1., Lagos, Nigeria.
Is there a specific time when Opay customer service will be available?
Yes, Opay customer service is available 24/7. You can contact them at any time of the day or night.
What problems can Opay customer service help me solve?
Opay customer service can help you solve many problems, including account registration, account verification, transaction history, money transfer, bill payment, etc.
Can I get a refund if I have problems with my transaction on Opay?
Yes, Opay has a refund policy. If you encounter any issues with your transaction, you can contact Opay customer service to submit a complaint and initiate the refund process.
Yes, sharing your personal information with Opay customer service is completely safe. Opay takes customer privacy very seriously and has taken measures to ensure the security of its customer information.
Contacting the Opay customer service center is the best thing to do when you encounter any problem while using any of their services. We have given you a comprehensive list of their contact and how to contact them.