Fidelity Bank, a leading financial institution in Nigeria, offers its customers the convenience of banking on-the-go through its mobile app and internet banking services. These digital platforms provide customers with a range of benefits, including access to their accounts, transfer of funds, bill payments, and more. However, there are instances where customers may choose to close, delete, or deactivate their Fidelity Bank mobile app and internet banking services. In this article, we will explore possible reasons for these actions and what happens after deleting or deactivating these services.

Possible reasons for closing, deleting, or deactivating Fidelity Bank mobile app and internet banking services.

1. Security concerns: One of the primary reasons customers may choose to close, delete, or deactivate their Fidelity Bank mobile app and internet banking services is security concerns. Cybercrime is on the rise, and customers may feel that their accounts are at risk of being compromised through these digital platforms. In such cases, customers may prefer to conduct their banking activities in-person at a physical branch.
2. Lack of use: Another reason customers may choose to close, delete, or deactivate their Fidelity Bank mobile app and internet banking services is a lack of use. Some customers may find that they rarely use these digital platforms and prefer to conduct their banking activities through other means, such as visiting a physical branch or using an ATM. In such cases, it may make sense to close, delete, or deactivate these services to avoid unnecessary fees.
3. Technical difficulties: Customers may also choose to close, delete, or deactivate their Fidelity Bank mobile app and internet banking services due to technical difficulties. If the app or Internet banking service is experiencing frequent glitches or crashes, customers may find it frustrating to use and may prefer to conduct their banking activities through other means.

What happens after deleting or deactivating Fidelity Bank mobile app and internet banking services?

1. Account access: Once a customer has deleted or deactivated their Fidelity Bank mobile app and internet banking services, they will no longer be able to access their accounts through these digital platforms. They will need to conduct their banking activities through other means, such as visiting a physical branch or using an ATM.
2. Fees: Customers should be aware that there may be fees associated with closing, deleting, or deactivating their Fidelity Bank mobile app and internet banking services. These fees may vary depending on the specific service and the customer’s account type. Customers should check with Fidelity Bank to understand any associated fees.
3. Account status: Closing, deleting, or deactivating Fidelity Bank mobile app and internet banking services will not affect the status of the customer’s account. The account will remain open, and customers will still be able to access their accounts through other means.

How to deactivate, close, or delete  Fidelity Bank Mobile app and Internet banking Account.

If you’re a Fidelity Bank customer who has decided to discontinue the use of your mobile app and internet banking services, you may want to know how to deactivate, close, or delete your account. In this step-by-step guide, we’ll walk you through the process of deactivating, closing, or deleting your Fidelity Bank mobile app and internet banking account.

Deactivating Your Account

If you’re not ready to completely close or delete your account, you may want to consider deactivating it instead. Deactivating your account will temporarily suspend your access to the mobile app and internet banking services, but you can still reactivate it at a later time. Here’s how to deactivate your account:

1. Log in to your Fidelity Bank mobile app or internet banking account.
2. Go to the settings or account management section.
3. Look for the option to deactivate or suspend your account.
4. Follow the prompts to confirm your decision.
5. Your account will now be deactivated, and you’ll receive a confirmation message.

Closing Your Account

If you’ve decided to close your Fidelity Bank mobile app and internet banking account, you’ll need to follow these steps:

1. Log in to your Fidelity Bank mobile app or internet banking account.
2. Go to the settings or account management section.
3. Look for the option to close your account.
4. Follow the prompts to confirm your decision.
5. You’ll be asked to provide a reason for closing your account.
6. Your account will now be closed, and you’ll receive a confirmation message.

Deleting Your Account

If you’ve decided to delete your Fidelity Bank mobile app and internet banking account, you’ll need to follow these steps:

1. Log in to your Fidelity Bank mobile app or internet banking account.
2. Go to the settings or account management section.
3. Look for the option to delete your account.
4. Follow the prompts to confirm your decision.
5. You’ll be asked to provide a reason for deleting your account.
6. Your account will now be deleted, and you’ll receive a confirmation message.

Important Information

Before you deactivate, close, or delete your Fidelity Bank mobile app and internet banking account, here are some important things to consider:

1. Deactivating your account will temporarily suspend your access to the mobile app and internet banking services, but you can still reactivate it at a later time.
2. Closing your account will permanently close your mobile app and internet banking services, and you’ll no longer be able to access your account through these channels.
3. Deleting your account will permanently delete your mobile app and internet banking services, and you’ll no longer be able to access your account through these channels.
4. If you’re not sure which option is best for you, it’s always best to contact Fidelity Bank customer support for guidance.

FAQs

How do I deactivate my Fidelity Bank mobile app and internet banking account?

To deactivate your Fidelity Bank mobile app and internet banking account, you will need to follow specific steps. Firstly, log in to your account and navigate to the settings or profile section. Look for an option related to deactivating or closing the account. Follow the on-screen instructions to complete the deactivation process. You may also need to reach out to the bank’s customer support for further guidance or assistance.

Can I close my Fidelity Bank mobile app and internet banking account online?

Yes, you can close your Fidelity Bank mobile app and internet banking account online in most cases. However, the exact process may vary based on the bank’s policies and the features available on their online platform. Log in to your account through the bank’s official website or mobile app and navigate to the account management or settings section. Look for an option to close or deactivate the account and follow the provided instructions to complete the process. 

What are the repercussions of deleting my Fidelity Bank mobile app and internet banking account?

Before deleting your Fidelity Bank mobile app and internet banking account, it’s crucial to understand the potential repercussions. Deleting your account may result in the loss of access to online banking services, including account management, fund transfers, and transaction history. Additionally, any recurring payments or scheduled transfers linked to the account will need to be reconfigured. It’s advisable to review and resolve any pending transactions or account activities before proceeding with the deletion process.

Conclusion

In summary, deactivating, closing, or deleting your Fidelity Bank mobile app and internet banking account is a straightforward process. By following these steps, you can make an informed decision about which option is best for you, and you can do so with confidence, knowing that you’re getting accurate and up-to-date information.