How To

Forgot my Fidelity Bank Mobile app and Internet banking   Password and PIN – How to Reset, Change, and Recover Fidelity Bank Mobile app and Internet banking   Password and PIN. 

Forgot my Fidelity Bank Mobile app and Internet banking   Password and PIN - How to Reset, Change, and Recover Fidelity Bank Mobile app and Internet banking   Password and PIN. 

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Fidelity Bank, one of Nigeria’s leading financial institutions, offers its customers the option to access their accounts through its mobile app and internet banking platform. However, to ensure the security of their funds, it’s essential to remember both the password and PIN (Personal Identification Number) for these services.

Forgot my Fidelity Bank Mobile app and Internet banking   Password and PIN - How to Reset, Change, and Recover Fidelity Bank Mobile app and Internet banking   Password and PIN. 
Forgot my Fidelity Bank Mobile app and Internet banking   Password and PIN – How to Reset, Change, and Recover Fidelity Bank Mobile app and Internet banking   Password and PIN.

The importance of remembering your Fidelity Bank password and PIN cannot be overstated. Your password and PIN are the keys to your financial kingdom, and forgetting them can lead to a host of problems. For instance, if you forget your password or PIN, you’ll be locked out of your account, making it impossible to access your funds or make transactions. This can be particularly frustrating if you’re in a hurry or have an urgent financial need.

Moreover, forgetting your password or PIN can also put your funds at risk. If you share your password or PIN with someone else, they can access your account and steal your money. Alternatively, if you write your password or PIN down and lose the paper, anyone who finds it can use it to access your account.

To avoid these issues, it’s crucial to remember your Fidelity Bank password and PIN.

Here are some tips to help you craft easy-to-remember passwords and PINs:

  1. Use a combination of letters, numbers, and symbols: This makes your password and PIN harder to guess or crack.
  2. Avoid using easily guessable information: Don’t use your name, date of birth, or other personal information as your password or PIN.
  3. Use a passphrase: A passphrase is a series of words that are easy to remember but hard to guess. For instance, “MyDogLikesToChaseBirds123” is a strong passphrase.
  4. Don’t reuse passwords or PINs: Using the same password or PIN for multiple accounts makes it easier for hackers to access all your accounts if they manage to crack one password.
  5. Change your passwords and PINs regularly: This helps prevent unauthorized access to your accounts.

Now, let’s talk about the difference between the password and PIN for Fidelity Bank’s mobile app and internet banking platform. The password is used to log in to the Fidelity Bank mobile app, while the PIN is used to authorize some transactions such as transfer, Airtime purchase,billl payment etc. Both the password and PIN are essential for securing your accounts, and it’s crucial to remember both.

How to Reset, Change, and Recover Fidelity Bank Mobile app and Internet banking   Password and PIN. 

Resetting, changing, and recovering your Fidelity Bank mobile app and internet banking password and PIN are essential steps to ensure the security and confidentiality of your financial information. Here’s a step-by-step guide on how to do it:

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Resetting Fidelity Bank Mobile App Password

  1. Open the Fidelity Bank mobile app on your smartphone or tablet.
  2. Click on the “Forgot Password” option on the login page.
  3. Enter your registered phone number or email address.
  4. Click on the “Send OTP” button to receive a one-time password (OTP) via SMS or email.
  5. Enter the OTP in the designated field and click on the “Submit” button.
  6. Create a new password for your mobile app and confirm it.
  7. Click on the “Submit” button to complete the password reset process.

Changing Fidelity Bank Internet Banking Password

  1. Log in to your Fidelity Bank internet banking account using your current username and password.
  2. Click on the “Settings” or “Profile” tab on the top right corner of the page.
  3. Select the “Change Password” option from the drop-down menu.
  4. Enter your current password and click on the “Submit” button.
  5. Create a new password for your internet banking account and confirm it.
  6. Click on the “Submit” button to complete the password change process.
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Recovering Fidelity Bank Mobile App and Internet Banking PIN:

  1. Log in to your Fidelity Bank mobile app or internet banking account using your current username and password.
  2. Click on the “Settings” or “Profile” tab on the top right corner of the page.
  3. Select the “PIN Management” option from the drop-down menu.
  4. Enter your current PIN and click on the “Submit” button.
  5. Create a new PIN for your mobile app or internet banking account and confirm it.
  6. Click on the “Submit” button to complete the PIN recovery process.

Note: It’s essential to keep your passwords and PINs confidential and avoid sharing them with anyone. Also, it’s recommended to change your passwords and PINs regularly to ensure maximum security.

FAQs: Forgot my Fidelity Bank Mobile app and Internet banking   Password and PIN – How to Reset, Change, and Recover Fidelity Bank Mobile app and Internet banking   Password and PIN. 

1. What should I do if I forget my Fidelity Bank Mobile app and Internet banking password and PIN?

If you forget your Fidelity Bank Mobile app or Internet banking password and PIN, you can follow these steps to reset them:

a. Mobile app:

  1. Open the Fidelity Bank Mobile app on your device.
  2. Click on the ‘Forgot Password’ or ‘Forgot PIN’ option.
  3.  Enter your Fidelity Bank account number, email address, or phone number registered with the bank.
  4. Follow the prompts to reset your password or PIN. This may involve answering your security questions or providing your BVN.
  5. Once you have reset your password or PIN, log in to the app using your new credentials.

b. Internet banking:

  1. Go to the Fidelity Bank Internet banking website.
  2. Click on the ‘Forgot Password’ or ‘Forgot PIN’ option.

iii. Enter your Fidelity Bank account number, email address, or phone number registered with the bank.

  1. Follow the prompts to reset your password or PIN. This may involve answering your security questions or providing your BVN.
  2. Once you have reset your password or PIN, log in to the website using your new credentials.

2. How long will it take to reset my Fidelity Bank Mobile app and Internet banking password and PIN?

The time it takes to reset your Fidelity Bank Mobile app and Internet banking password and PIN may vary depending on the method you choose. If you reset your password or PIN through the Fidelity Bank Mobile app, it should take only a few minutes. If you reset it through the Internet banking website, it may take a little longer, as you may need to wait for an email or SMS verification code. In either case, Fidelity Bank aims to provide a quick and seamless password or PIN reset process to ensure your convenience and security.

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3. What should I do if I forget my Fidelity Bank Mobile app and Internet banking security questions?

If you forget your Fidelity Bank Mobile app and Internet banking security questions, you can contact the Fidelity Bank customer care service through any of the following channels:

  1. Phone: Call the Fidelity Bank customer care line at 0700-343-3548 (0700-FIDELITY) or +234-1-270-3500.
  2. Email: Send an email to customercare@fidelitybank.ng.
  3. Branch: Visit any Fidelity Bank branch near you.

Provide the customer care representative with your Fidelity Bank account details and explain your situation. The representative will guide you on how to reset your security questions and help you regain access to your Fidelity Bank Mobile app and Internet banking services.

4. How can I ensure the security of my Fidelity Bank Mobile app and Internet banking password and PIN?

To ensure the security of your Fidelity Bank Mobile app and Internet banking password and PIN, you should follow these best practices:

  1. Choose a strong password and PIN that are difficult to guess or crack. Avoid using easily guessable information such as your name, date of birth, or common passwords such as “1234” or “password”.
  2. Do not share your password and PIN with anyone, including Fidelity Bank staff or family members.
  3. Do not write down your password and PIN or store it in a place that is easily accessible.
  4. Change your password and PIN regularly, at least every three months.
  5. Enable two-factor authentication (2FA) or biometric authentication (such as fingerprint or facial recognition) for added security.
  6. Keep your mobile device and computer secure by using antivirus software, updating your operating system and apps regularly, and avoiding suspicious websites or emails.
  7. Log out of the Fidelity Bank Mobile app and Internet banking website when you are finished using them, especially on shared or public devices.

Conclusion 

By following these tips, you can help protect your Fidelity Bank Mobile app and Internet banking services from unauthorized access and ensure the security of your financial information.

 

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