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How to deactivate, close, or delete  Alat by Wema Account

How to deactivate, close, or delete  Alat by Wema Account

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Alat by Wema Bank is a digital bank account designed to meet the needs of young adults and small business owners. It offers a range of features, including contactless debit cards, mobile banking, and digital wallets. However, there are instances where account holders may want to close, delete, or deactivate their Alat accounts. In this article, we will explore the possible reasons for doing so and provide alternatives to these actions.

How to deactivate, close, or delete  Alat by Wema Account
How to deactivate, close, or delete  Alat by Wema Account

Closing an Alat by Wema Account

Closing an Alat account is a permanent action that cannot be undone. Once an account is closed, all funds and transactions are lost, and the account holder cannot access their account or funds. Here are some possible reasons for closing an Alat account:

  1. Moving to a different bank: If an account holder is switching to a different bank, they may want to close their Alat account to avoid paying maintenance fees or managing multiple accounts.
  2. Inactivity: If an account holder has not used their Alat account for an extended period, they may want to close it to avoid incurring maintenance fees.
  3. Account Error: If an account holder encounters an error or issue with their Alat account, they may want to close it and open a new account to avoid further complications.

Alternative to Closing an Alat Account

Before closing an Alat account, account holders should consider the following alternatives:

  1. Transfer Funds: Account holders can transfer their funds to another bank account or digital wallet to avoid losing their funds.
  2. Contact Customer Service: Account holders can contact Alat customer service to report any issues or errors with their account. The customer service team may be able to resolve the issue without the need to close the account.
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Deleting an Alat by Wema Account

Deleting an Alat account is a temporary action that allows account holders to temporarily suspend their accounts. During this time, account holders cannot access their account or funds, but they can reactivate their account at a later time. Here are some possible reasons for deleting an Alat account:

  1. Temporary Break: If an account holder is taking a break from using their Alat account, they may want to delete it to avoid incurring maintenance fees.
  2. Security Concerns: If an account holder suspects unauthorized access to their Alat account, they may want to delete it to prevent further access. 
  3. Technical Issues: If an account holder encounters technical issues with their Alat account, they may want to delete it to avoid further complications.

Alternative to Deleting an Alat Account

Before deleting an Alat account, account holders should consider the following alternatives:

  1. Contact Customer Service: Account holders can contact Alat customer service to report any security concerns or technical issues with their account. The customer service team may be able to resolve the issue without the need to delete the account.
  2. Freeze Account: Account holders can freeze their Alat account instead of deleting it. This allows them to temporarily suspend their account without losing their funds or incurring maintenance fees.

Deactivating an Alat Account

Deactivating an Alat account is a temporary action that allows account holders to temporarily suspend their accounts. During this time, account holders cannot access their account or funds, but they can reactivate their account at a later time. Here are some possible reasons for deactivating an Alat account:

  1. Travel: If an account holder is traveling abroad, they may want to deactivate their Alat account to avoid incurring foreign transaction fees. 
  2. Emergency: If an account holder is experiencing an emergency, they may want to deactivate their Alat account to prevent unauthorized access to their funds.
  3. Technical Issues: If an account holder encounters technical issues with their Alat account, they may want to deactivate it to avoid further complications.
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Alternative to Deactivating an Alat Account

Before deactivating an Alat account, account holders should consider the following alternatives:

  1. Contact Customer Service: Account holders can contact Alat customer service to report any technical issues with their account. The customer service team may be able to resolve the issue without the need to deactivate the account.
  2. Freeze Account: Account holders can freeze their Alat account instead of deactivating it. This allows them to temporarily suspend their account without losing their funds or incurring maintenance fees.

How to deactivate, close, or delete  Alat by Wema Account

If you have decided to deactivate, close, or delete your Alat by Wema account, here’s a step-by-step guide to help you through the process:

Deactivating your Alat account

  1. Log in to your Alat account using your registered email address and password.
  2. Click on the three horizontal lines on the top left corner of the app’s homepage.
  3. Select “Settings” from the drop-down menu.
  4. Scroll down to the “Account” section and click on “Account Status”.
  5. Select “Deactivate Account”.
  6. Confirm your decision by entering your password and clicking on “Deactivate Account”.

Your Alat account will now be deactivated, and you won’t be able to access it or use its features. However, your account information and transaction history will still be available to Wema Bank for regulatory purposes.

Closing your Alat account

  • Log in to your Alat account using your registered email address and password.
  • Click on the three horizontal lines on the top left corner of the app’s homepage.
  • Select “Settings” from the drop-down menu.
  • Scroll down to the “Account” section and click on “Account Status”.
  • Select “Close Account”.
  • Follow the on-screen instructions to provide your reasons for closing your account.
  • Confirm your decision by entering your password and clicking on “Close Account”.

Your Alat account will now be closed, and all your funds will be transferred to your linked bank account within 72 hours. Your account information and transaction history will be deleted permanently.

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Deleting your Alat account

  1. Log in to your Alat account using your registered email address and password.
  2. Click on the three horizontal lines on the top left corner of the app’s homepage.
  3. Select “Settings” from the drop-down menu.
  4. Scroll down to the “Account” section and click on “Account Status”.
  5. Select “Delete Account”.
  6. Confirm your decision by entering your password and clicking on “Delete Account”.

Your Alat account will now be deleted permanently, and all your funds will be transferred to your linked bank account within 72 hours. Your account information and transaction history will be deleted permanently.

Note: Before deactivating, closing, or deleting your Alat account, ensure that you have transferred all your funds to your linked bank account to avoid any inconvenience.

FAQs

1. How do I deactivate my Alat by Wema account?

To deactivate your Alat by Wema account, you will need to contact the customer support team. You can reach out to them through their official channels, such as their website or mobile app. Once you have made your request, the customer support team will guide you through the process of deactivating your account.

2. Can I close my Alat by Wema account online?

Yes, you can close your Alat by Wema account online. To do this, log in to your account through the Alat by Wema website or mobile app. Navigate to the settings or account management section, where you will find the option to close your account. Follow the instructions provided, and your account will be closed accordingly.

3. What is the process for deleting my Alat by Wema account?

Deleting your Alat by Wema account is a straightforward process. Begin by logging in to your account using the website or mobile app. Once logged in, proceed to the account settings or management section, where you will find the option to delete your account. Follow the presented instructions to complete the account deletion process.

Conclusion

In summary, deactivating, closing, or deleting your Alat by Wema account is a simple process that can be carried out through the official channels provided by the bank. By following the outlined steps and reaching out to the customer support team when needed, you can successfully manage your account status as desired.

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